Personal Data and General Confidentiality Agreement

In the following, we will inform you about how your personal data is processed when you use our website and products and what rights you have in this regard.

Data protection notice

For CAGORS LIMITED Discovery House 14456308 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, the protection of your personal information has top priority. Of course, we comply with the relevant data protection laws and would like to inform you comprehensively about the handling of your data with the following data protection information.

1. information and contact details of the Controller

The Controller is:

CAGORS LIMITED

Discovery House : 14456308 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

Questions regarding data protection can be directed to our data protection officer:

CAGORS LIMITED
The Data Protection Officer Discovery House 14456308 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

or by admin(at)cagors.com

2. visit our website

When you visit our websites, we also collect personal data. On the one hand, this concerns data that we collect as soon as you order something from us, but also such data that is collected when you view our websites or our profiles in social media. We explain the details in the following.

2.1 Cookies and their use - my choice

We use cookies to design our websites optimally for you, to improve our products for you as well as to show you interest-based advertising together with third-party providers.

More detailed information about cookies can be found on our separate  cookies url . There you will also find information on how you can change your  cookies url  can.

2.2 Use of socialmedia

In order to optimally design our company presence, we maintain company pages in various social media. There, we want to inform our interested parties about our services and also communicate with you via these channels. The links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. The integration on our websites takes place via direct links. A data transmission only takes place if you have clicked on the link.

These channels are used for the following purposes:

• Provision of information about our company and our products
• Statistical evaluations for business analysis and further development of services and products, as well as for the improvement of business processes
• Communication with customers and interested parties.

Legal basis

The legal basis for this processing of your personal data is our legitimate interest in communicating with our prospects and customers, as well as the analysis and further development of services and products, and the improvement of business processes. Direct customer contact also takes place via our social media support, whereby the processing is based on our contractual relationship or the pre-contractual measures with interested parties.

Further information on the social media platforms:

Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

We are jointly responsible with Facebook for the processing of Insights data on the Facebook fan page. The corresponding agreement pursuant to Art. 26 GDPR can be found here:
https://www.facebook.com/legal/terms/page_controller_addendum. For more information on Page Insights, please visit
https://www.facebook.com/legal/terms/information_about_page_insights_data.

The general use of Facebook, is your own responsibility. You can find Facebook's privacy policy directly on our Facebook fan page.

You can edit your wishes for personalized advertising by Facebook at any time in their settings on Facebook and contradict.

Twitter: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

For information on the data collected by Twitter, purposes and all other privacy information, please refer to the Twitter privacy policy (https://twitter.com/en/privacy).

You can find an opt-out option at: https://twitter.com/personalization

YouTube: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For more information on data protection and personal data collected by Google/YouTube during integration, please see the following privacy policy: https://www.google.com/policies/privacy/

An opt-out is also possible: https://adssettings.google.com/authenticated

LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also maintain a company profile on the LinkedIn networking platform.

If you are a member there, LinkedIn can assign the call of the content and functions on our profile to your user profile there. For more information, please refer to the privacy information of LinkedIn Ireland at:
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

2.3 Video content

2.3.1 Youtube and Vimeo

We embed videos on our website. The content of these videos is stored directly on the platforms and embedded on our site. If you call up such a video, the IP address, technical information such as browser, operating system and basic device information as well as the website you visited are communicated. In addition, we have embedded the Youtube videos in a data protection-friendly manner in "extended data protection mode".

Personal data is only transmitted when you call up a video. Only then is a server connection to Youtube and Vimeo established and a corresponding cookie set, which is used to save your settings. When you call up the videos, you leave our area and enter the external platforms of Youtube and Vimeo, which are beyond our control.

Before you call up a video, you will be informed about it again. If you have an account with the provider of the video service, they may be able to identify you. You can avoid this by logging out of your account before playing a video.

Legal basis

The legal basis for the activation of these videos is your consent, which is related to your consent to a cookie use (cookies url).

Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: https://www.google.com/policies/privacy/. A general advertising opt-out is possible here:
https://adssettings.google.com/authenticated.

Provider of the Vimeo platform
Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. Further information on data protection at Vimeo can be found here: https://livestream.com/legal/cookie-preferences.

3. order and order processing

3.1 Contract data

When ordering one of our products, we ask you to provide us with your personal data, which we need for the conclusion of the contract. This contract data will be stored by us for the duration of the contractual relationship, as we need it for the fulfillment of the contract. If you terminate your contract, we will store your contract data longer if there are objections and claims whose clarification is still pending. In addition, we also store your data longer if there are legal retention obligations. In this case, the processing of the data is restricted to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this.

You can make changes to this data yourself at any time via our protected customer login. Information on the creation of your personal access data will be sent to you after your order has been checked, usually by e-mail and in exceptional cases by post.

Type of data

• -Address
• -First and last name
• -E-mail address
• -telephone number
• -Company name (in case of trade)
• -address
• -Product contracts and usage
• -contract data
• -Payment data
• -Tax number

Legal basis

We need your data for contract initiation and execution.

Storage period

In the case of contractual data, processing is restricted after termination of the contract, and deleted after expiry of the 10-year retention period.

3.2 Voice Files

When you place an order by telephone, we record a short voice file summarizing all the essential characteristics of your order or consent as part of the conclusion of the contract or as evidence of an opt-in. If you additionally consent to this, we also record the complete course of the conversation in order to optimize our service quality.

Legal basis

The legal basis for the processing to prove the conclusion of the contract and the consent is the contractual basis, as we need this data in the context of the contract initiation, as well as for the subsequent execution of the contract.

The storage of the entire conversation process for quality purposes takes place exclusively after your consent. The legal basis for this is therefore consent.

Storage period:

Deletion of voice files for contract conclusion or termination takes place after 2 years at the latest. Voice files that we store exclusively for quality purposes with your consent are deleted at your request or after 90 days at the latest. If you agree to be contacted for advertising purposes during a call, this part of the voice file will be stored for 10 years.

4. during the contractual relationship

4.1 Contract information and invoices

We require your personal data for the execution of the contract.
We need these in particular to enable the necessary communication for a regulated process, information transfer through process communication as well as the billing of the services. In addition, this data is also used for the management of the company and the further development of the products. We have a legitimate interest to analyze the data we collect in order to improve our products and services. We protect your privacy through a range of technical and organizational measures that are appropriate in this context and respect your choices about how we use your data.

Data stored and used

• -Address
• -First and last name
• -Email address
• -Phone number
• -Company name (in case of trade)
• -address
• -Product contracts and usage
• -contract data
• -Payment data
• -Tax number
• -In case of authorization, the master data of the authorized representative

Legal basis

The legal basis for the processing is the contractual basis.

Storage period

We process your data until the termination of your contract. In addition, we store your contract data if there are objections and claims whose clarification is still pending. In addition, we also store your data for a longer period if there are statutory retention obligations. In this case, the processing of the data is limited to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this. The deletion of personal data takes place for a maximum of 10 years after the end of the calendar year following the termination of the contract.

4.2 Customer communication

Newsletter and product advertising

In order for you to take full advantage of all product benefits, we will send you useful and complementary product solutions by e-mail. In addition, we will inform you from time to time by telephone and e-mail about interesting new products. You can give us the legally required consent to contact you in each case when you place your order online or in the Control Center. If you no longer wish to receive such information, you can revoke your consent at any time in the Control Center or via admin(at)cagors.com revoke.

Legal basis

The legal basis for processing is your consent.

Storage period:

Your data will be deleted after fulfillment of the purpose or upon revocation of consent.

Advertising with our own similar goods and services

In addition, we regularly offer you offers of similar goods and services of our own by email. If you object to this processing, you will not incur any transmission costs according to the prime rates.

The legal basis for this processing is ou legitimate Interest. In this regard, we have a legitimate interest to use the e-mail address received from you in connection with the sale of our products for direct advertising for our own similar or identical products, unless you have objected to their use for this purpose.

4.3 Communication in the context of your customer concerns

The satisfaction of our customers is important to us, which is why you can contact our customer support at any time. For the clarification of your concerns we need your data.
For this purpose, we process the following of your personal data:

• -contact data
• -Identification and authentication data
• -contract data
• -contents of your inquiries
• -Payment data

We store communications with you until the end of the contract term and beyond that only until open inquiries to us have been finally concluded or insofar as statutory retention obligations provide for this.

Legal basis

The legal basis for this processing is the fulfillment of our contract with you.

Customer information

We send you information on the function and use of your products or added contract components. In particular, we inform you about tips and tricks and the functions of your products.

The legal basis for this processing is the contract.

4.4 Troubleshooting within the scope of our contractual relationship

Traffic data includes information about the type, scope and time of use of our websites. This data identifies you or your device directly and is partly stored in your device, e.g. as log files.

Some traffic data is collected during the use of our services and products. This data enables us to quickly identify and correct any errors that occur and to continuously develop our services for you.

Storage period

Your data will be deleted after 24 months at the latest.

Legal basis

The legal basis for this processing is the fulfillment of the contract regarding the use for troubleshooting.

First and foremost, we DO NOT sell your personal information. However, when you visit or interact with our sites, services, applications, tools or messaging, we (or our authorised service providers) may use cookies, web beacons and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications and tools. Any personal information or data collected by these technologies is used only by us or by our authorised service providers on our behalf. You always have full control over whether these technologies work on your devices by visiting our Privacy Policy and toggling them ‘on’ or ‘off’.

You're in control

Other than for those that are considered “essential” (see below), if you do not wish to accept these technologies in connection with your visit to or use of our sites, services, applications, tools or messaging, you may visit our Privacy Policy page. You may also exercise any of the additional options that are described below.

What are cookies, web beacons and similar technologies?

These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device (collectively, a “device”) that allow us to record information when you visit or interact with our websites, services, applications, messaging, and other tools. Although these technologies are generically referred to as “Cookies”, each one functions slightly differently, which we will explain below:

Cookies: Cookies are small (often encrypted) text files placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:

• Session cookies expire at the end of your browser session and allow us to link your actions during that particular session.
• Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
• First-party cookies are those set by a website that is being visited by the user at the time in order to preserve your settings (e.g. while on our site).
• Third-party cookies are placed in your browser by a website, or domain, that is not the website or domain that you are currently visiting. If a user visits a website and another entity sets a cookie through that site, this would be a third-party cookie.

Cookies are used for a variety of purposes on our website. As an example, we use cookies to store information that allows us to present our site in your local language, or prices in your local currency. We also use cookies to communicate data to our servers when you visit, allowing you to stay logged in to your account during your visit or maintain the site preferences you select. Preventing your browser from accepting first-party cookies will prevent the placement of some cookies that are classified as “Essential”.

Web beacons: A web beacon (also called “tracking pixels” or “image tags”) is a small file (usually a transparent, 1x1 GIF file) that is loaded on our web pages. These pixels may work in concert with cookies to collect information about your visit, your web browser/device, browsing activity or on-site behaviour, and provide that information to service providers. Pixels are most commonly used to collect anonymous traffic metrics, such as page visits, button clicks and order completion, that are used to analyse site performance.

Scripts: A script is a small piece of website code that is placed on our websites to power customer service tools (i.e. live chat), to allow for the delivery of video tutorials in our Support articles and to allow us to provide interactive experiences to visitors. They are also used to collect data that we use for website analytics, or to provide data on the effectiveness of our advertising.

Similar technologies: Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies and other web application software methods. These technologies can operate across all of your browsers. In some instances, these technologies may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

What technologies do we use and why?

Our cookies, web beacons and similar technologies serve various purposes, but generally they (1) are necessary or essential to the functioning of our sites, services, applications, tools or messaging, (2) help us improve the performance of or provide you extra functionality of the same, (3) help us to serve relevant and targeted advertisements, or (4) allow us to offer support tools that you utilise to interact with our care guides:

Strictly Necessary or Essential: "Strictly necessary" or “essential” cookies, web beacons and similar technologies let you move around the website and use essential features like secure areas and shopping baskets. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or remembering where you've been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging. If you utilise tools that might prevent these technologies from loading, we can't guarantee your use or how the security therein will perform during your visit.

Performance: Performance technologies may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information about how you use our website (i.e. pages you visit, if you experience any errors, load times). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand the interests of our users and measure how effective our content is by providing anonymous statistics and data regarding how our website is used.

Advertising: Advertising technology may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information on the effectiveness of our marketing efforts, to deliver personalised content, or to generate data that allows for the delivery of advertising relevant to your specific interests on our sites as well as third-party websites. We also utilise third-party service providers to assist us in delivering on the same functions, which means that our authorised service providers may also place cookies, web beacons and similar technologies on your device via our services (first and third-party cookies). They may also collect information that helps them identify your device, such as IP address, or other unique or device identifiers.

Support: Support technologies may include first or third-party cookies, web beacons / pixels, and scripts placed in order to provide tools for you to interact with our customer support teams. This technology allows us to provide chat services, gather customer feedback and other tools used to support our visitors. Data collected for these purposes is never used for marketing or advertising purposes.

How to manage, control and delete these technologies

You may manage certain cookies, web beacons and similar technologies we place by visiting our Privacy Policy. You may also visit our "Advertising Preferences" link in the footer of our webpages.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), it may limit your use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as further described in our Privacy Policy, we do not currently alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful. Otherwise, you should use the 'Help' option in your internet browser to receive more details.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies

• Useful information about cookies, including information about deleting or blocking them, can be found at: https://www.allaboutcookies.org
• The UK Information Commissioner's Office (ICO) cookie guide can be found on the ICO website: https://ico.org.uk/your-data-matters/online/cookies/

Contact Us

We hope the information in this policy provides you with a clear understanding about the technologies we use and the purposes for which we use them. If you have any additional questions, or require any additional information, please review our Privacy Policy or contact us at admin(at)cagors.com.